Shipping policy

At Amna Center, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

  • Orders are processed after successful confirmation.
  • We usually prepare and dispatch orders within 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

Estimated delivery times may vary depending on your location and courier service availability.

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days

Delivery times may be affected by courier delays, weather conditions, public holidays, or unexpected circumstances.

3. Shipping Charges

  • Shipping charges will be calculated and displayed during checkout.
  • Any free shipping offers will be mentioned on the website or promotional campaigns.

4. Order Tracking

Once your order has been dispatched, you may receive tracking details through:

  • SMS
  • WhatsApp
  • Email (if provided)

You can use the tracking information to check your delivery status.

5. Delivery Address

Customers are responsible for providing accurate delivery details, including:

  • Full name
  • Complete address
  • Active phone number
  • City and postal information

Amna Center is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

6. Cash on Delivery (COD)

For COD orders:

  • Customers must provide a valid phone number for order confirmation.
  • Orders may be verified before dispatch.
  • Customers are requested to receive and inspect the package at delivery.

7. Damaged or Incorrect Delivery

If you receive:

  • A damaged product
  • Incorrect item
  • Wrong quantity

Please contact us within 48 hours of delivery with:

  • Order number
  • Product images/videos
  • Details of the issue

Our team will review and provide a suitable solution.

8. International Shipping

Currently, shipping availability depends on the destination and courier options. For international orders, please contact Amna Center Customer Support before placing your order.

9. Courier Delays

Amna Center works with reliable delivery partners; however, delays caused by courier companies, weather conditions, strikes, or other external factors are beyond our control.